Refund & Return Policy – Maison Belle Toronto 

We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

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Returns & Refunds

At Maison Belle Toronto, we want you to love what you ordered. If something isn't right, we're here to help.

30-Day Return Window
You have 30 days from the date of delivery to request a return. After this period, we're unable to process refund requests.

Return Conditions
To be eligible for a return, items must be unused, unworn, and in their original packaging with tags attached. Proof of purchase is required. We may request photos of the received item.

We reserve the right to refuse returns if items show signs of use or if the return conditions are not met.

Return Shipping
Return shipping costs are at the customer's expense. Returns are processed through our international fulfillment center. Please contact us before sending any items back — returns sent without prior approval will not be accepted.

How to Start a Return
Contact us at info@maisonbelle-toronto.com and we'll guide you through the process. Once your return is received and verified, your refund will be processed to your original payment method within 10 business days.

Damaged or Incorrect Items
Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us immediately so we can make it right.

Orders Not Received
Shipping delays can occasionally occur due to customs or other circumstances. If your order hasn't arrived within 30 days of your expected delivery date, please contact us and we'll resolve it promptly.

Lost Orders
In the rare event your order is lost in transit, we'll do our best to provide a suitable solution, including a replacement where possible.

Order Cancellations
Orders are processed quickly after placement. Cancellations may not be possible once a tracking number has been generated. Size or color change requests after shipment cannot be guaranteed.

Important Notice Regarding Payment Disputes
We kindly ask that you contact us directly before initiating a chargeback or payment dispute with your bank or payment provider. Once a formal dispute is opened, we are no longer able to intervene on your behalf or offer alternative solutions such as refunds, replacements, or exchanges for that order. We're confident we can resolve any issue together — please give us the chance to make it right first.